When you enquire
We collect your name, the email address or phone number you provide, your vehicle details (including a VIN or engine number if you choose to give one) and your parts request. We use this information to respond, check the requested part and keep track of the enquiry. If you give an email address, we send one confirmation message with your enquiry reference. Please do not send identity documents, payment details or sensitive personal information through this form.
Who can access your enquiry
Authorised staff for Tops Auto Spares can view and manage your enquiry. Our hosting and email service providers process information needed to operate the website and deliver notifications. We do not use the enquiry form to subscribe you to marketing.
Keeping information
Enquiry records are kept for up to 12 months under the website’s configured retention period, unless a specific record needs to be retained for a documented business or legal reason. Staff access and security records are kept separately for a limited period.
Cookies and external services
This website uses Google Tag Manager to load Google Analytics and Google Ads measurement. These services set cookies and collect information such as the pages you view, the device and browser you use, your approximate location, and whether you arrived from one of our adverts. We use it to understand how the website is used and whether our advertising works, including counting when a visitor sends an enquiry or taps a phone, WhatsApp, email or directions link. The details you type into the enquiry form are not sent to Google by this website.
Google processes this information under its own privacy terms. You can block or delete cookies in your browser settings, and manage advertising preferences in your Google account. The website still works if you do.
Staff sign-in uses an essential session cookie. The home and contact pages show a map from Google Maps, which loads from Google when you view those pages. Links to WhatsApp and Google Maps open those services only when you choose to follow them; their own privacy terms then apply.
Questions or requests
To ask about information you provided, request a correction or discuss deletion, contact Tops Auto Spares on 011 894 7806 or sales@topsautospares.co.za. We may need to verify that a request relates to you before sharing or changing a record.
Website notice updated 10 November 2026.